Privacy Policy

1. Introduction

FixMyPDF ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online PDF tools.

By using FixMyPDF, you agree to the practices described in this policy. If you do not agree, please discontinue use of our service. We encourage you to read this policy carefully and contact us if you have any questions.

2. Information We Collect

2.1 Information You Provide Directly

• Contact form submissions: Your name, email address, subject, and message when you reach out to support.
• Files you upload: Documents (PDF, images, Office files) you submit for processing.
• Feedback or correspondence: Any information you choose to share with us.

2.2 Information Collected Automatically

• Device & browser data: Browser type, operating system, screen resolution, language.
• Usage data: Pages visited, time spent, click paths, referring URLs.
• IP address and approximate location (country/city level) for analytics and abuse prevention.
• Server logs: Access timestamps, request methods, error codes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, operate, and maintain our PDF tools and website
• Process the files you upload to deliver the requested output
• Improve, personalize, and expand our services
• Monitor usage to detect and prevent fraud, spam, or abuse
• Respond to your inquiries and provide customer support
• Comply with legal obligations and enforce our Terms of Service
• Display relevant advertising (see Section 6)

4. How We Handle Uploaded Files

Files you upload are processed on our servers to deliver the conversion, compression, or editing service you requested. We treat your files with care:

• Temporary processing: Files are stored only as long as needed to complete the operation.
• Automatic deletion: Uploaded and generated files are automatically removed within 1 hour of processing.
• No human review: We do not open, read, or share the content of your files.
• Encrypted transit: All uploads happen over HTTPS (TLS) connections.
• No training data: Your files are never used to train AI or machine learning systems.

5. Cookies & Similar Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device. We use the following types:

• Essential cookies: Required for the site to function (e.g., session, security, CSRF tokens). These cannot be disabled.
• Analytics cookies: Help us understand visitor behavior (e.g., Google Analytics). These are anonymized.
• Advertising cookies: Used by Google AdSense and partners to serve relevant ads (see Section 6).
• Preference cookies: Remember settings like theme or language.

You can control cookies through your browser settings. Most browsers let you block or delete cookies. Note that disabling essential cookies may break parts of the site.

6. Advertising & Google AdSense

FixMyPDF uses third-party advertising companies, including Google AdSense, to serve ads when you visit our website. These companies may use information about your visits to this and other websites to provide advertisements about goods and services that may interest you.

6.1 Google AdSense Disclosure

• Google, as a third-party vendor, uses cookies to serve ads on FixMyPDF.
• Google's use of the DART cookie enables it to serve ads based on your visits to our site and other sites on the Internet.
• You may opt out of personalized advertising by visiting Google Ads Settings.
• Alternatively, you may opt out of some third-party vendors' use of cookies by visiting aboutads.info or networkadvertising.org.

6.2 Information Used for Ads

Advertising partners may collect:

• IP address and approximate location
• Browser type and device identifiers
• Pages viewed and timestamps
• Demographic or interest data (anonymous)

This information is used to serve more relevant ads, measure ad performance, and prevent fraud. We do not share personally identifiable information with advertisers without your consent.

7. Third-Party Services

We work with the following third-party providers, each with their own privacy policies:

• Google Analytics — Website analytics (policy)
• Google AdSense — Advertising (policy)
• Cloudflare — Security, CDN, and bot protection (policy)
• Hosting providers — Server infrastructure for our application

8. Data Retention

• Uploaded files: Deleted automatically within 1 hour.
• Contact form data: Retained for up to 12 months unless deletion is requested earlier.
• Server logs: Retained for 30 days for security and debugging purposes.
• Cookies: Vary in duration; most expire within 1–24 months.

9. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• HTTPS / TLS encryption for all data in transit
• Secure file storage with restricted access
• Automated file deletion routines
• CSRF protection on forms
• Bot protection via Cloudflare
• Regular security updates and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to protecting your data with industry-standard practices.

10. Your Privacy Rights

10.1 GDPR Rights (European Users)

If you reside in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your data ("right to be forgotten")
• Restrict or object to certain processing activities
• Data portability — receive a copy of your data
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

10.2 CCPA Rights (California Users)

If you are a California resident, you have the right to:

• Know what personal information is collected and how it's used
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell personal data)
• Non-discrimination for exercising your privacy rights

10.3 How to Exercise Your Rights

To exercise any of these rights, contact us using the form on our Contact page. We will respond within 30 days as required by law.

11. Children's Privacy

FixMyPDF is not directed to children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

12. International Data Transfers

Our servers and third-party providers may be located in countries outside your jurisdiction, including the United States and the European Union. By using our services, you consent to the transfer of your information to these countries. Where required by law, we implement appropriate safeguards such as Standard Contractual Clauses.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify users by updating the "Last updated" date at the top of this page and, where appropriate, by other means.

We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please reach out:

• Contact form: /contact
• Email: hello@fixmypdf.net
• Response time: We aim to respond within 2 business days.

Thank you for trusting FixMyPDF with your documents and data.